Refund Policy
At Zyntric, customer satisfaction is important to us. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be issued.
Eligibility for Refunds
Customers may be eligible for a refund if a return request is submitted within 30 days of the purchase date and the returned item meets the conditions outlined in our Return Policy. Products must be returned unused, in their original condition, and in their original packaging with all included accessories and components.
Refund Process
Once the returned item has been received and inspected, Zyntric will review the return and determine eligibility for a refund. Customers will be notified of the approval or rejection of their refund request after the inspection has been completed.
Refund Timeframe
Approved refunds will be processed within 7–10 business days. Refunds will be issued to the original payment method used during checkout. Depending on your bank, credit card provider, or payment processor, additional processing time may be required before the refund appears in your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact Zyntric within 48 hours of delivery. We will review the issue and, where appropriate, provide a replacement, refund, or alternative resolution.
Non-Refundable Items
Certain items may not be eligible for refunds, including clearance items, customized products, personalized products, gift cards, and items marked as final sale. Customers are encouraged to review product descriptions carefully before making a purchase.
Order Cancellations
Orders may be canceled before they have been processed for shipment. Once an order has been processed or shipped, it cannot be canceled and must follow the return and refund procedures outlined in our policies.
Refund Shipping Costs
Original shipping charges, if applicable, are non-refundable unless the refund is being issued due to an error on the part of Zyntric, including damaged, defective, or incorrectly shipped products.
Changes to This Policy
Zyntric reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon publication on our website.
Contact Information
If you have any questions regarding this Refund Policy or the status of a refund request, please contact us at:
Email: info@zyntric.co
We appreciate your trust in Zyntric and remain committed to providing reliable products and excellent customer service.